Privacy Policy
Last Updated: 7 June 2025
Rattanathorn ("we", "us", "our") is committed to handling personal data with care and discretion. This policy explains what information we collect when you use our website or engage our services, how we use it, and what rights you have in relation to it. Our services concern legal support for pension matters, which means we handle information that can be sensitive. We take that responsibility seriously.
This policy applies to personal data collected through our website at rattanathorn.live and through direct contact with our office. If you have questions, please contact us at [email protected].
1. What Data We Collect
When you contact us through our website or by phone, we may collect:
- Your name and contact details (email address, phone number)
- Information you share about your pension situation in your enquiry or during a consultation
- Employment history and Social Security records relevant to your case (provided by you)
- Correspondence between us, including emails and written notes
We also collect basic technical data when you visit our website, such as your browser type and pages visited, through cookies and analytics tools. Please see our Cookie Policy for details.
2. Legal Basis for Processing
We process personal data on the following bases under Thai data protection principles and, where applicable, international standards:
- Contract: To provide the legal services you have engaged us for
- Legitimate interests: To communicate with you about your matter and improve our services
- Consent: For marketing communications, if you have opted in
- Legal obligation: Where required by Thai law or professional rules
3. How We Use Your Data
- To respond to your enquiry and provide the services you have requested
- To maintain records of our communications and professional work
- To send you updates about your case or our services (by email or phone)
- To improve our website and understand how visitors use it
- To comply with our legal and professional obligations under Thai law
We do not sell your personal data. We do not share it with third parties except where necessary to provide our services (for example, liaising with the Thai Social Security Office on your behalf, with your knowledge) or where required by law.
4. Data Retention
Client case records are retained for a minimum of 7 years following the close of a matter, as required by Thai legal professional standards. Website enquiry data that does not lead to an engagement is held for up to 12 months. You may request earlier deletion in circumstances where this is legally permissible (see Your Rights below).
5. Data Protection Measures
We take reasonable and appropriate steps to protect personal data against unauthorised access, loss, or disclosure, including:
- Secure, password-protected systems for case file storage
- Access limited to team members with a need to know
- Encrypted email where feasible for sensitive communications
- Physical security at our office premises
In the event of a data breach that affects your personal data in a material way, we will notify you as promptly as possible and take steps to contain and address it.
6. Cookies
Our website uses cookies to support basic functionality and, where you consent, to collect analytics data about how the site is used. You can manage your cookie preferences at any time via the banner on our homepage or by visiting our Cookie Policy page.
7. Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), and to the extent applicable, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention obligations)
- Object to processing where our legal basis is legitimate interests
- Withdraw consent for marketing communications at any time
- Lodge a complaint with Thailand's Personal Data Protection Committee
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to external sites (for example, the Social Security Office website). We are not responsible for the privacy practices of those sites and encourage you to read their policies directly.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with their data, please contact us and we will take steps to remove it.
10. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after a change constitutes acceptance of the revised policy. For significant changes affecting client data, we will notify active clients directly.
11. Contact
For any privacy-related question or request:
- Rattanathorn
- 310 Thanon Phahonyothin, Chatuchak, Bangkok 10900
- Email: [email protected]
- Phone: +66 2 908 4671